FREQUENTLY ASKED QUESTIONS

TayTayMerch offers fast delivery around the world!
Choose your country to view delivery costs.

We hope you and your new purchase are very happy together. However, if it’s not a match made in heaven, you can return item for a refund within 7 days of receiving your original order.

Please be aware that all items must be returned to us in brand-new condition with tags attached to qualify for a refund.

Unfortunately, we are not able to offer exchanges. Therefore, you will need to return your items for a refund and place a new order if you’d like a different size.

• Please leave return information in the package:Name in your order; phone number; order number; reason for returns ;
• Contact a customer service representative to obtain your nearest return address;
• You need to bear the shipping fee by sending
• You need to provide the tracking number to TayTaymerch after you send it out
• Please provide the receipt given to you by the post office or the courier company,
• Recipient and delivery address need to be displayed for our warehouse to receive
• Please take a photo of the return form together with the package and send it to us

 This will help us speed up the return process and ensure that everything is handled smoothly. We appreciate your effort in including the necessary return forms, as it helps us process your return more efficiently.(Please contact our customer service representative to obtain your return form and print it)

Click the ‘Tracking’ button to follow your parcel.

Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) – our carriers are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates.

We ship worldwide – including big cities and small island nations.

Free-Trade Countries:

Canada, United Kingdom, Germany, France, Netherlands, Italy, Ireland, Spain, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Andorra, San Marino and Turkey.

USA – Orders until US$800 will be free of any import duties or taxes.

Australia– Orders until AUS$1000 will be free of any import duties or taxes.

New Zealand–  Orders until NZD$1000 will be free of any import duties or taxes.

Japan–  Orders until JPY ¥10,000 will be free of any import duties or taxes.

If your country is not included on the list above you may be charged customs duties.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by TaytayMerch.

Please note: If you are in South America or Africa, please try not to use commercial express. We will use Fedex to ship, which will most likely be charged high tariffs. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from TaytayMerch, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.

This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

If you are unclear whether your country or region requires tariffs, please contact our customer service representatives and we will provide you with advice.

We’re all about being ethical. Our crew is like a tight-knit family, and we ensure our suppliers share our values. When we craft new looks,the first thing that came to mind was the sustainability of the product.. Also, most of our clothes are both created and manufactured right in China and Malaysia.

Although sustainability is such a complex matter and very difficult to control process, we are committed to work under strong ethical policies and to do fashion in a responsible way.

In our ETHICAL FASHION you can find the steps we have already taken towards sustainability and some that we are still working on.

TAYTAYMERCH is an independent brand, founded by the Erin Chen and Rocket Wu, in Sheridan, 2021.

All the girls who shop and love our brand are TayTay Girls.
If you want to be featured in our instagram, just tag us on your posts wearing the brand and type #taytaymerch!
For collaborations or press requests, please contact pr@taytaymerch.com or DM us on Instagram.

Yes, we do.

E-Gift cards are a quick and lovely way to gift somone you love.

They are immediately delivered to your inbox and contain a link to be shared with the recipient.

Click here to buy a e-gift card.

To ensure wearing comfort, we always use the most expensive and softest fabrics possible;

— We recommend hand-washing your delicate garments to help them last longer. Fill a sink or basin with cool water and add a mild detergent. Submerge the garment in the water and gently agitate it to remove dirt or stains. Rinse the garment thoroughly with cool water, then gently squeeze out excess water.

— If you prefer to machine-wash your delicate garment, we recommend using a laundry bag to protect it from snagging or stretching. Use a gentle detergent and select the delicate cycle with cool water. Do not use bleach or fabric softeners.

—Do not hang knitted fabrics to dry. After dehydration, laying the knitted cardigan flat can prevent gravity from pulling the fabric and prevent the knitted sweater from sagging, deforming and stretching over time. If you need to dry hand-washed clothes, please squeeze the clothes gently to squeeze out as much water as possible, and be careful not to twist or wring them hard.

—Avoid using bleach or fabric softeners, which can damage the fibers of the garment.

DO YOU HAVE A SIZE GUIDE?

We know how hard it can be to figure out your size

To ensure you select the most suitable size, we recommend referencing our comprehensive size chart available on our website.

If you’re uncertain about which size to choose or need further assistance, please provide accurate height, weight, and bust information (including units) and we will help you provide a suitable size reference!

Click here to check out our size guide!